How to Solve a Printer Problem

 
Verify your printer is plugged in, powered on, and connected to your computer or the WI-Fi network, if it’s a WI-Fi printer.sometimes we forget to check the simple things before checking the more complex ones.



1. Check the Paper

First check printer is in proper working. Verify the printer has paper loaded if it isn’t printing. Even if you’ve loaded paper, you may need to properly align the paper so the printer can use it. Check the inside of the printer to ensure there isn’t a paper jam preventing the printer from working. If there is, you may need to manually remove the jammed paper and clear things up

2. Check the Ink or Toner

You will need enough ink (if it’s an inkjet printer) or toner (if it’s a laser printer) before you can print. Even if you’re just printing in black-and-white, some inkjet printers may refuse to print at all until you refill their color ink.

To check your printer’s ink levels on Windows, open the Devices and Printers window in Windows. You can do so by opening the Control Panel and clicking “View devices and printers” under Hardware and Sound. You may be able to select a printer by clicking it and view this information at the bottom of the window, or right-click a printer, select “Properties”, and look for the ink or toner levels.

3. Check the Print Dialog

Open the print queue dialog in Windows. You can open a printer’s queue by right-clicking that printer in the Devices & Printers window and selecting “See what’s printing”. If you see an older document that can’t print with an error, right-click the document here and remove it. If a printer job is paused, you can resume it from here.

You should also click the “Printer” menu here and verify that “Use printer offline” isn’t enabled. If this option is checked, remove the check mark to disable it.

 
4. Use the Printer’s Diagnostics
You need to use a diagnostic function that will clean the printer’s heads. This option will be in a slightly different place in each printer, depending on the printer’s software. On Windows, open the Devices and Printers window, right-click a printer, select “Properties”, and examine the options here to see what options are available for your particular printer. These options are provided by your printer drivers, and you may find them somewhere else — for example, in a printer configuration utility located in your Start menu.

This can help Solve problems with poor print quality, too.

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MicrotechPortal